The term ‘Worksafe Training & Consultancy Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 St Andrews Street South, Bury St Edmunds, Suffolk, IP33 3PH. Our company registration number is 06456995. The term ‘client’ or ‘you’ refers to the user or viewer of our website.
ORDERS AND PAYMENTS
1 Firm Bookings and Acceptance
The completion of the on-line booking form and submission (electronic or otherwise) to Worksafe constitutes your order for the consultancy/training as referred to in the booking form whether or not you intend to make a payment on-line.
For all booking made on-line via our website full payment is required either by credit/debit card. All booking forms sent in by post need to be accompanied by a purchase order or cheque for the full amount made payable to Worksafe Training & Consultancy Ltd. For all telephone and email bookings a purchase order will be required
Worksafe will acknowledge receipt of all bookings either electronically or by letter. All bookings are subject to our written confirmation. In the event of us not accepting any booking, any monies paid to us from your credit/debit card will be refunded as soon as possible.
The prices payable for bookings can be obtained via a quote from Worksafe. VAT is charged at the current rate.
For all bookings placed and paid for via our website or a cheque submitted with a booking form an invoice marked “PAID “ will be sent to you by post or email within 5 working days. For all other bookings a invoice will be sent to you upon receipt of the booking. For all work conducted on the clients site an invoice will be raised once the service has been completed unless different arrangements are made at the time of the booking.
Bookings made via the website need to be paid with a credit/debit card. If you are sending us a booking form by post please enclose a cheque unless you are providing a purchase order in which case we will send you an invoice.
For all bookings made by telephone, email or letter, an invoice will be sent to the company, payment will be due 30 days from date of invoice.
All outlines of consultancy or courses are intended as guides only. All our services are regularly reviewed and updated to reflect any changes in legislation, business development as well as improvements to the services we offer.
1 DELEGATE NUMBERS
Our training courses are run by experienced training consultants and are intended to be participative where appropriate. To assist this, the number of delegates per course is restricted, so to enable those attending to obtain the full benefit of discussion and interaction between delegates and training consultants.
2 WHAT IS INCLUDED IN PURCHASE PRICE
Please see individual service/course/proposal description for details
3 COURSE MATERIALS
Course handouts or books are sometimes provided as a learning aid and to help with note taking. They are only available to those booked on a course. Handouts and books may not be reproduced in any part without written permission from Worksafe.
4 CHANGE OR CANCELLATION OF BOOKINGS
Worksafe acknowledges that changes in circumstances can mean services may be cancelled. To be eligible for a refund we require 10 working days notice of cancellations. However cancellations can cause us complications and therefore are subject to the following conditions:
Delegates on training courses can be substituted at any time prior to the course with the prior approval of Worksafe.
Worksafe will consider a transfer to another training course providing we are given 48 hours notice and dependent on circumstances.
A business may cancel their booking without charge providing the necessary notice of 10 working days is given all monies will be refunded.
Services conducted at the clients site – cancellation or postponement received less than 10 working days before the commencement of the service will incur a 100% charge. Once we arrive on site should it not be possible to conduct the agreed service a full charge will be made. However our Consultant can carry out alternative work if required.
Occasionally Worksafe may need to cancel. In this event we will give as much notice as circumstances permit and alternative dates will be offered.
5 DATA PROTECTION
Your personal data will be added to our database for the purpose of processing your booking and to inform or update you with any relevant details of the services we offer.
If you do not wish to receive any further information from us whether by telephone, email or post please inform us on 01284 748288 or email firstname.lastname@example.org
No personal data will be forwarded or sold to any third party and shall remain confidential only to be utilised by Worksafe.
7 INTELLECTUAL PROPERTY
All services, course work and materials created by Worksafe as part of the provision of the service remain the property of Worksafe. No part of any service or course material supplied or used by Worksafe through this website or service provision may be reproduced by you in any way without prior agreement in writing with Worksafe
8 COMPLAINTS & DISPUTES
In the unlikely event that you have cause for complaint please contact Russell Fife as soon as possible. You will receive an acknowledgement within five working days and we will endeavour to resolve any problems as quickly as possible
The content of the pages of this website is for your general information and use only and can be subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Worksafe’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales
10 CUSTOMER SERVICES
To contact us please do so between 8.30am – 5pm Monday to Friday
Tel: 01284 748288
Worksafe Training & Consultancy Ltd
5 St Andrew’s Street South
Bury St Edmunds